Merchandise Returns & Claims
If shipment is by UPS or FedEx, shortages and/or
damages must be reported to Schusters of Texas,
Inc.’s customer service department within 10 days
of receipt. Damaged merchandise must remain
in the original master carton with all packing for
UPS or FedEx inspection and instruction as to
disposition. No credit will be allowed unless
authorized by customer service.
If shipment is by common carrier, shortages and/
or damages must be noted on your freight bill at
the time of delivery. Make your claim against the
No returns after 15 days upon receipt. All returns
subject to 15% restocking charge.